How We Can Help You For Customer Relationship Management – As A CRM Services Company
At Leela Technologies, CRM services is nothing but bringing an organization closer to its clients and stakeholders. Leela Technologies provides Customer Relationship Management consulting services throughout the customer lifecycle, which includes customer acquisition, retention, relationship and loyalty.
WE ARE CRM SOFTWARE PROVIDER AND OUR AREA OF EXPERTISE
- Project Management
- GAP analysis
- Business Process Automation
- Implementation (Deployment)
- Production Support
- Testing and Test Automation
CRM SERVICE CATEGORIES
Horizontally integrated business processes automation involves front office customer touch points – sales, marketing, and customer service (call/contact center, field service) – via multiple,interconnected delivery channels and integration between front office and back office
Who Are the Most Profitable Customers / Products / Services? Cross Selling Opportunities? What Are the Buying Patterns? Competition? Customer Profiling & Categorization. Up-Selling /Cross-Selling Of Products & Services. Fraud Analysis. Churn Management
These services like personalized publishing, e-mail, communities, conferencing, and web-enabled customer interaction centers that make possible interactions between customers and businesses. Leela Technologies has provided CRM Strategy and software services to the number of clientsand possess the huge experience in designing business processes and managing product implementations for ERP and SCM solutions, as well as providing analytics and reporting services.