SALIENT FEATURES OF LEELA TECHNOLOGIES’ PROGRAM MANAGEMENT SERVICES:
- Focus on strategic goals and requirements all through the lifecycle as well as across the portfolios/projects
- Holistic view integrating People, Process and Technology (infrastructure) assets
- Metrics based assessments to support the asset management
- Risk based control through management by exception and early warning systems
- An Inclusive approach in seeking as well as facilitate collaboration between all stakeholders (both internal and external), and
- Continuous Improvement through the execution based on feedback analysis and integration of lessons learnt through the lifecycle as well as across the program elements
LEELA TECHNOLOGIES’ PROGRAM MANAGEMENT APPROACH AND PRACTICES ARE BUILT AROUND THE FOLLOWING FUNDAMENTAL PRINCIPLES:
- Benefits Management: Track down any program and multiple projects within to the benefits and returns projected in the business case is the main key definition of successful program management. Leela Technologies believes that this type of tracking should begin at the early stage of planning and then monitoring at every stage. This means that the goals at program level should be broken into project level objectives, further levelled to various roles in the program and projects. Then these techniques should to be analyzed, reported continuously and used for reviews of projects and individual performance. Along with regular plan and tracking of cost, evaluation of the benefits being delivered by the program is a part of reviews. With this technique, we can have mid-point checks and re-align priorities as and when required.
- Management by Exception: Leela Technologies uses not only exception reporting-based monitoring, analyzing and control, also early warning system for the client stakeholders’ involvement, multiple sets of reviews are designed to fulfill the stakeholder’s expectations as well as ownership depending on their level in the organization and area of responsibility
- Strong Control with Collaboration: Leela Technologies’ innovative approach in program management developed around its own patented change management framework (MC 3) which helps you to conquer all types of boundaries – geographical, organizational and cultural. It enables and assists multiple parties (both internal and external) to work collectively for the program and provides complete transparency and control over all obstacles faced by the program owners. Like its change management services, any program management is handled where all aspects related to people process and technology are viewed as assets to be leveraged with the process of integration to deliver a whole more than the sum of the parts.
- Effective Risk Management: Our integrated methodology for risk management enables early warning, accountability and volume of risks. Leela Technologies’ theory of ‘continuous learning and improvement’ and strong process orientation also develop an organization-wide knowledge base of the lessons learnt by the organization from the experience while managing past risks, issues and changes.
- Leela Technologies offer flexible operating models based on risk management and risk sharing modalities as well as management control requirements. A specific model for such a partnership is worked out considering preferences of the client and comfort related to operational control and management. Our service delivery model can be built on one or more of the following:
- Joint Venture where the benefits realization sharing arrangement and responsibility is well-defined to proceed with the relationship management and program delivery partnership
- Build, Operate and Transfer where Leela Technologies can have a complete ownership of managing the program till it and/or the individual projects achieve the ‘Steady State Operation’ stage
- Program Management Services with a pre-defined scope and share of ownership and/or responsibility by Leela Technologies for any/all aspects of program and/or specific portfolios (e.g. legacy renovation among others, managing technology program, competency assessment/development, as described in the portfolio of our services)
- Specific skill growth as required
WHAT OTHER BUSINESS PROCESS SERVICES WE OFFER
At Leela Technologies, Business Process Consulting is a scientific and systematic approach of absolute understanding and improving the strategic thrust. Hence, at Leela Technologies,Know More...